Shipping policy

Shipping Policy

Last updated: Oct 29th, 2025

This Shipping Policy (“Policy”) governs the shipment and delivery of products (“Products”) purchased from The Forge (“we,” “us,” or “our”). By placing an order, you agree to the terms below, which incorporate by reference our Terms of Service and Refund/Return Policy.

1) Order Processing & Lead Times

  • Processing window (made-to-order & custom items): Most orders, including Levitrophys with inscriptions, ship within [3–8] business days from order confirmation. Complex customizations may require [7–14] business days.

  • In-stock items: Ship within 1–4 business days.

  • Business days: Monday–Friday, excluding U.S. federal holidays.

  • Order cut-off: Orders received after 3:00 PM ET will be treated as received the next business day.

  • Pre-orders/backorders: Estimated ship dates are provided at checkout and in confirmation emails; these are good-faith estimates and may change.

  • We reserve the right to combine or split shipments at our discretion without additional cost to you.

2) Shipping Methods, Rates & Free Shipping

  • Service levels (U.S.):

    • Economy (5–8 business days) — $4.95 for orders 0–5 lb

    • Standard (3–4 business days) — $7.95 for orders 0–5 lb

    • Free Economy Shipping — $0.00 on orders $150+ (after discounts, before tax) to a single U.S. address

  • Carriers: We ship via major carriers (e.g., USPS, UPS, FedEx). Carrier selection is at our discretion based on destination, weight, and service reliability.

  • Rate calculation: Flat rates/thresholds are shown at checkout; any promotional shipping offer applies to qualifying carts and addresses only.

  • Expedited options: If available at checkout, fees are displayed dynamically; expedited cut-offs may differ from the standard cut-off above.

3) Address Accuracy & Delivery Locations

  • Address verification: You are responsible for supplying a complete, accurate deliverable address (including unit/apt/suite).

  • Address changes: For security, we may be unable to modify addresses after an order is placed. If a change is possible, additional fees and delays may apply.

  • Undeliverable/Refused shipments: If a shipment is returned as undeliverable or refused, we will notify you. We can reship (additional shipping fees apply) or process a refund less original shipping costs and any carrier return fees (subject to our Refund/Return Policy).

  • PO Boxes, APO/FPO, US Territories: Certain services or products may be restricted or unavailable; if we cannot ship to your provided address, we will contact you with alternatives.

4) International Shipping (When Enabled)

  • Availability: We plan to support international shipping to select countries. Availability, rates, and service levels will be shown at checkout.

  • Duties, taxes, brokerage: Unless expressly stated otherwise at checkout, recipient is the importer of record and is responsible for all applicable customs duties, VAT/GST, brokerage, and fees.

  • Customs clearance: Delivery estimates exclude customs processing times; we are not responsible for delays caused by customs authorities.

5) Risk of Loss, Title & Signature

  • Risk & title: Risk of loss and title transfer to you upon our tender of the shipment to the carrier.

  • Signature requirement: We may require signature at delivery for higher-value orders or at our discretion. If you request “no-signature,” you assume all risk for theft or misdelivery.

  • Porch piracy/theft after delivery: Once a carrier marks a package delivered, claims for theft fall outside our control. See Section 7 (Lost, Delayed, or Damaged Shipments) for next steps.

6) Order Confirmation, Tracking & Status

  • Confirmation: You will receive an order confirmation email after checkout.

  • Shipment notification: A shipping confirmation email with tracking info will be sent when your order leaves our facility. Tracking updates may take up to 24–48 hours to propagate.

  • Split shipments: You may receive multiple tracking numbers if items ship separately.

7) Lost, Delayed, or Damaged Shipments

  • Transit delays: We are not liable for delays due to carrier volume, weather, natural disasters, strikes, governmental actions, or other force-majeure events.

  • Marked delivered but not received:

    1. Verify your address and check with household members/neighbors/building staff.

    2. Wait 24 hours (carriers sometimes scan early).

    3. Contact the carrier and obtain a case/claim number.

    4. Email us at help@shoptheforge.us with your order number and the carrier case number within 3 business days of the marked delivery.

  • Lost in transit (never delivered): We will assist with a carrier investigation. Replacements or refunds are issued at our discretion after the carrier confirms loss or the investigation window closes.

  • Damaged on arrival:

    • Report within 3 business days of delivery to help@shoptheforge.us with your order number, photos of the packaging (all sides), the shipping label, and the product damage.

    • Keep all packaging/materials until your claim is resolved.

    • We will repair, replace, or refund at our discretion.

8) Product-Specific Handling & Installation Notes

  • Levitation bases and units: Follow the included setup guide precisely (level surface, correct alignment, and safe power use). Damage caused by improper setup, drops, or misuse is not considered a shipping defect.

  • Multiple-box shipments: Some items may arrive in separate boxes (e.g., base, sculpture, accessories). Inspect each parcel upon receipt.

9) Shipping Restrictions

  • We may restrict shipment of certain items based on destination, size/weight, or local regulations.

  • Orders flagged for potential fraud may be placed on hold or canceled; we will contact you for verification if needed.

10) Delivery Timeframes & Estimates

  • Any delivery time shown at checkout or in emails is an estimate, not a guarantee. Estimated windows begin after the order leaves our facility (post-processing).

  • Orders placed during peak seasons, promotions, or holidays may require additional processing time.

11) Ownership, Export, and Compliance

  • You agree to comply with all applicable import/export, sanctions, and trade laws. We may refuse to ship to destinations subject to restrictions.

  • By purchasing, you represent that you are not located in a restricted jurisdiction and are not a prohibited party under applicable laws.

12) Order Cancellations (Pre-Shipment)

  • In-stock items: We can usually cancel before fulfillment begins; contact help@shoptheforge.us immediately with “Cancel Order #[number]” in the subject.

  • Custom/engraved items: Cancellations may be unavailable once production has started. If permitted, a customization fee may be deducted. See our Refund/Return Policy.

13) Packaging & Sustainability

  • We package for protection and presentation. Packaging may vary by product, destination, and carrier requirements. Where feasible, we use recyclable materials.

14) Contact Us

For any shipping questions or to report an issue, contact:
Email: help@shoptheforge.us or tristan@shoptheforge.us
Hours: Mon–Fri, 9:00 AM–5:00 PM ET
Please include your order number and any relevant photos or carrier claim numbers.

15) Changes to This Policy

We may update this Policy from time to time. Changes are effective upon posting to our website. Your continued purchases after an update constitute acceptance of the revised Policy.